Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it works out, the delay was not because of the economy, but to an issue with Brightpearl’s end of the year shipping Electric Tobacconist plan. In the end, the issues with the shipping system were enough to really put us on our guard for another six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It would appear that nearly all our customers are responding positively to our recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address over the next half a year.
In addition to an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for most orders.
One of the other areas we’ve seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting problems with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that we have a returns policy in place. Because of this policy, we have been overwhelmed with the number of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services like a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the amount of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it is the reality of running a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. As well as hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.